Privacy Policy

Welcome to Krooz Tv. We prioritize safeguarding your personal data and your privacy rights. Should you have any inquiries or issues regarding our policy or our handling of your personal information, feel free to reach out to contact our support team.

1. Data We Collect

We gather personal details that you willingly share with us during your registration for our IPTV service, when you show interest in learning more about us or our offerings, or through any other communication.

The following personal information is collected by us:

• Contact Information: Your email used for account setup and correspondence.
• Payment Data: We obtain data needed to manage your payments when you make purchases, including your payment instrument number (e.g., a credit card number). All payment information is securely held by our payment processor, and we recommend reviewing its privacy policies.
• Device and Connection Information: We gather your IP address and device details, including the device type and operating system, automatically when you access our service. This data is important for both service delivery and security.

2. How We Use Your Data

We apply the insights we gather or acquire:

• To provide and manage your account. Your data is essential for forming and preserving the functionality of your account.
• To process transactions. We process your data to bill you for the services utilized.
• To send administrative information. Your email may be employed to communicate information related to your account, service updates, and policy changes.
• To protect our Services. Our approach involves using IP and device details for security, like blocking unauthorized access and minimizing DDoS attacks.

3. Legal Bases for Processing

We utilize your data in accordance with these legal bases:

• Consent: Your information may be processed if you have granted us specific permission to use your personal details for a certain reason.
• Legitimate Interests: We may use your data when it is reasonably required to pursue our legitimate business interests, like ensuring service delivery and preventing fraud.
• Performance of a Contract: In cases where a contract has been established with you, we may process your personal data to adhere to our contractual obligations.

4. Data Retention

Your personal information will only be held for the necessary time to meet the intentions described in this privacy policy, unless an extended retention period is legally mandated or allowed, such as for tax, accounting, or other legal matters.

5. Cookies & Tracking Technologies

Cookies and similar tracking technologies may be used to access or store information. These are mainly functional cookies necessary for the website and client area to work correctly. We do not engage in invasive tracking cookies for advertising.

6. Third-Party Services

We may disclose your data to third-party vendors, service providers, or agents that perform tasks for us or on our behalf and require access to such information to accomplish their work. Examples include:

• Payment Gateways: To ensure secure payment processing.
• Analytics Providers: To optimize our services and understand user behavior (e.g., Google Analytics), shared data is usually aggregated and anonymized.

7. Data Security

We have adopted relevant technical and organizational security strategies to ensure the safety of any personal information we process. However, it’s essential to understand that we cannot promise absolute security on the internet.

8. Your Data Protection Rights

Depending on where you live, you could have various rights over your personal data.

• The right to access – You can request copies of your personal data at any time.
• The right to rectification – You are entitled to request corrections to any information you deem to be incorrect.
• The right to erasure – You possess the authority to request the elimination of your personal data, under defined terms.
• The right to opt-out – You can choose to stop receiving our marketing messages whenever you desire.

To uphold these rights, please contact our support team.

9. Children™s Privacy

Our offerings are not suitable for those below 18 years old. We do not knowingly obtain personal data from children younger than 18.

10. Contact Us

If you have any questions or feedback about this policy, contact our support team.