Contact Krooz Tv

Obtain Krooz Tv support for your setup, billing, or channel questions. Our friendly team is available 24/7 through our Contact page or email.

Contact Support

Reach out to our team using the form below. Response times are 2–8 hours.

Open Contact Form

Live Chat

Prefer chatting? Utilize the chat widget when it's available for your convenience.

Start a Request

Help & Guides

Access Installation for device setup instructions and tips.

View Installation

Get in touch

General Inquiry

Have inquiries regarding installation, payments, or our offerings? Contact us.

We'll reply by email. Typical response: 2-8 hours.

Sales & Billing Assistance

Gather insights, coordinate plans, or clarify payment queries.

We'll follow up with next steps and a secure checkout link if needed.

How Can We Help You?

Select a category for specific recommendations and swift links.

Setup & Installation

In-depth guides for Smart TV, Firestick, Android, iOS, MAG, and additional devices.

Billing & Payments

Receipts, invoices, and payment-related matters are present. We use secure Stripe checkout.

Technical Issues

Questions about buffering, EPG, or apps? We're here to assist you.

Channel Requests

Want to find a particular channel or region? Contact us for availability.

Account & Activation

Not received your credentials or activation email? We will swiftly verify and resend.

Apps & Compatibility

Find the leading IPTV applications along with recommended settings for your device.

Frequently Asked Questions

Rapid answers to standard questions concerning support, setup, billing, devices.

Please share your device type, application, plan, and a brief outline of your issue or request. For setup information, see Installation Guide or use request form.

Inspect your spam/junk folder. If it’s still not there, contact support and we’ll send it again.

Yes, you have the option to access additional connections as add-ons. Inquire with sales for details when you write, or see plans.

Check out our Installation page for clear steps on Firestick and other devices.

We invite you to review our Refund Policy for details on eligibility and submission.

Smart TVs can utilize options like Smart IPTV or IPTV Smarters. For Android, TiviMate and IPTV Smarters are recommended. iOS users should consider GSE Smart IPTV or IPTV Smarters. Discover recommended apps in Installation guide.

For optimal performance, utilize a minimum speed of 30 Mbps, connect through 5GHz Wi-Fi or Ethernet, activate hardware acceleration, boost buffer size, and close other downloads or streams. See network optimization tips.

In the app settings, employ the refresh or reload function for your playlist along with the EPG. If needed, remove and re-enter your M3U and EPG URLs. See troubleshooting.

We accept leading credit cards via Stripe. Review options on our Pricing page.

Yes, indeed. You can oversee your renewal choices from your account or contact contact support for guidance. Refer to our Terms for additional details.

Our Response Times

  • Fast help: within 1-2 hours
  • Email service: 2-8 hours
  • Technical issues: Address immediately
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